Home > Service > Q&A

General

  • How is your after-sale service?

    We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Facebook, Skype, Whatsapp, Viber, Linkedin). Please contact us. once the machine has any problem. Best service will be offered.

  • How about the shipment?

    The machine will be shipped within 5-7 days after the receipt of your payment.

  • How does your factory do regarding quality control?

    We have a strictly quality inspection department. Our engineers will carefully check and test the machines many times before we deliver them to you. To make sure you can get the high quality machines, only the machines that have passed the strict quality inspection can be delivered to you.

  • Why should you choose us?

    1)Powerful factory, giving the competitive price and best technology support.

    2)15-years’ experience in producing beauty machine.

    3)3 years-warranty and 7×24 online after-sale service.

    4)CE Certification, the key for you to legally use and sell the machine.

    5)Diversity of customized service, strong OEM&ODM capability available.

Product

  • Warranty of machine and fittings.

    Host 2 years warranty. The handle has a 1-year warranty and lifetime technical support.

  • Will you teach how to use the machine?

    Yes, we can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily.  It is easy to operate by anyone with the instructions.

Customization

  • Do you offer OEM and ODM services?

    Yes, we can offer you better OEM and ODM services. We have our own R&D department with 20 experienced
    designers and engineers and many production lines , so we have the great capacity to offer you high quality beauty
    machines according to your needs, ideas and samples.

  • Technology supports?

    24 hours online and on-time service and reply, professional technical and engineer team.

Service

  • Training service ?

    professional documents for installing, testing and operate for the machine, treatment parameters, on-line beauty teacher
    guidance as you wanted.

  • After-Sale Service?

    lifetime after-sales support, first time solution and reply

Payment

  • How about payment?

    T/T, Bank transfer,Western union,Paypal,Escrow are all available

Transportation

  • How to transport?

    We offer door to door services by air or by express ( DHL /UPS/TNT etc), special delivery agent service.